Trust in accountants built on that personal touch
A Charles Sturt University (CSU) researcher has shown that small-to-medium business owners trust their accountants more when they meet them face-to-face compared to meetings held over telephone or via email or other online communication.
Doctoral student Michael Cherry has found that while small-to-medium business owners continue to increase their use of online communications in their business, they still prefer to meet their accountants over a table.
In his doctoral studies with CSU, Mr Cherry investigated how Australia’s small accounting firms, which number over 30,000 nationally, service the needs of around 60 per cent of the accounting services market, which are mainly small-to-medium sized businesses. He surveyed and interviewed nearly 450 respondents from across metropolitan and regional Australia as part of the study.
The full report of this research is: Cherry, M, McGrath, D, and Baumann, C. Client Intimacy & Performance Advice: Determinants of Trust in the Public Accountant – SME Client Relationship, Australasian Accounting, Business and Finance Journal, 12(1), 2018, 3-32.
The in-role job performance of nurses in Australian hospitals
Research by a Charles Sturt University (CSU) PhD student has found the relationship between effective on-the-job training and performance of nurses, is significantly impacted by the work environment in hospitals.
The research by Ms Joanna Carlisle (pictured), a PhD candidate in the CSU School of Management and Marketing, revealed that several significant relationships exist between various factors, which indicates the importance of a holistic approach when managing the job performance of nurses.
Ms Carlisle’s thesis, completed under the supervision of Associate Professor Ramudu Bhanugopan, is titled, Job Performance of Nurses in the Australian Public Hospitals: A Psychometric Analysis of Training Effectiveness, Work Environment and Organisational Change.
Some do, some don’t: Women succeeding in ‘macho’ trades
A lack of skilled workers in traditionally male-dominated trades has become a major problem in regional NSW, and a team of Charles Sturt University (CSU) researchers is investigating how women can help address the problem.
Leader of the CSU research team, Dr Donna Bridges, believes that while there are still barriers for women entering such trades as electrical, carpentry, mechanics and plumbing, some women are able to establish successful careers in the trades.
“Much growth in women’s employment has been in ‘other trades – including hairdressing, from 34 to 44 per cent in the same period,” said fellow CSU researcher Dr Larissa Bamberry, from the CSU School of Management and Marketing (pictured above).
“There have been some increases in women’s employment in animal and horticultural trades, food trades and engineering, information and computer technologies and science technicians.
“At the same time there has been no growth in women’s employment in electro-technology and telecommunications trades, construction, or automotive and engineering trades,” Dr Bamberry said.
The project is investigating how to encourage women and girls to enter trades, particularly the positive attributes that help them develop successful careers in regional areas.